XM Radio’s answer to an iPhone App

January 12, 2009 · Filed Under Online Music 

Don’t you think an XM Radio app would be a no brainer for XM Radio? I mean it’s a natural connection. It’s been a year and still no iPhone app yet. Not even rumor of one, yet this companies stock is at .15 a share, they are struggling like crazy. I’ve been an XM customer since XM first came out but now with more and more FREE internet radio apps coming to the iPhone; do I really need to keep paying XM?

Take a look at Stitcher radio, this iPhone app rocks and I find myself listening to it more than my XM Radio. But I’m hopeful that they will come out with an iPhone app, because I really want to listen to XM mobile. I have one of their mobile radios but it stinks, the reception is awful. The iPhone is the only solution for a good mobile XM app. And frankly I’m giving them 60 days to release it, if they don’t then I’ll just cancel and stay with Stitcher and podcasts.

I recently sent XM an email asking about their plans for an iPhone app and below is what I received from the.

Dear Mr. Iodice,

Thank you for contacting XM.

We understand your concern as it relates to an XM application for the iPhone and we will be more than willing to address this issue.

There are no current updates relating to this issue but we will notify subscribers once an application becomes available for listening to XM Radio online via the iPhone. Thank you for being a loyal listener and we look forward to many more years of providing you with our service.

If we can be of further assistance, please feel free to send an additional email or you may contact a Listener Care Representative directly at 1-800-XM RADIO (800-967-2346). Our Listener Care Center’s hours of operation are as follows:

Monday - Saturday: 8AM-11PM EST
Sunday: 8AM8PM EST

Thank you,
Paula

What? No current updates? There is no current anything relating to what would be one of the most popular apps. XM, you really need to listen to your customer base to dig out of the hole your company is in.

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